I recently used the services of this mortgage comp...
I recently used the services of this mortgage company and had an average experience overall. The website was easy to navigate and provided the necessary information, making the process smoother. However, the communication from the company was lacking. I had to reach out multiple times to get updates on my application and felt like I had to chase them for information. The customer service was somewhat indifferent and could have been more attentive. On the positive side, the interest rates offered were competitive, and the loan terms were flexible. The application process was straightforward and didn't involve too much paperwork. In conclusion, this company is average at best. They offer decent rates and terms, but the lack of proactive communication and indifferent customer service are areas that need improvement.